Arnold's Privacy Commitment

Data We Gather

We gather and manage various types of personal information, including:

How We Utilize Your Data

Your personal information is utilized for these key purposes:

• Service Provision and Contract Fulfillment:
  • Handling your vehicle rental reservations and contracts effectively. Confirming your identity and verifying compliance with our rental standards. Streamlining the procedures for collecting and returning vehicles. Processing payments while overseeing deposits and associated fees.
• Client Communication (Contractual Obligations and Legitimate Interests):
  • We send booking confirmations and essential rental details. Our team addresses your inquiries and offers customer support. We inform you of any service or policy changes.
• Marketing Permissions and Interests:
  • We send promotional offers, newsletters, and service updates based on your consent or our legitimate interest. You can opt out whenever you wish.
• Service Enhancement for Customer Benefits:
  • Evaluating website interactions to refine user experience and performance. Conducting research to advance our vehicle selection and service offerings.
• Legal Obligations and Compliance:
  • Adhering to legal and regulatory obligations. Protecting against fraud and maintaining service integrity. Addressing disputes and upholding our terms and conditions.

Data Sharing Practices

Sharing Your Information

• Car Hire Partnerships: We collaborate with third-party companies, including payment processors and IT support, to provide our services. These partners are committed to safeguarding your data.

We do not share your personal data for marketing.

Data Protection

At Arnold, we prioritize the security of your personal information through a range of technical and organizational measures. Our approach includes encryption, stringent access controls, secure server protocols, and consistent security evaluations. While we strive for the highest standards of protection, please be aware that no online transmission or electronic storage method can guarantee absolute security.

Data Retention Policy

At Arnold Car Hire, we retain your personal information only for the time required to achieve the purposes for which it was collected. This includes compliance with legal, accounting, and reporting obligations. The duration for which we hold your information varies based on its type and the specific context of its processing.

Your Privacy Rights

Your rights under UK data protection law are as follows:

• Access to Your Information: Obtain a copy of your personal information on file.

Contact us to exercise your privacy rights.

Cookies and Data Tracking

Arnold's website utilizes cookies and related technologies to improve your experience while browsing, assess site traffic, and customize content. You have the ability to adjust your cookie preferences directly in your browser settings for greater control over your online interactions.

Policy Changes

Arnold may revise this Privacy Policy from time to time to align with changes in our practices or legal obligations. Any updates will be reflected on this page, accompanied by a new "Last Updated" date. Regular review of this policy is recommended to stay informed about our privacy practices.

Contact Arnold

Contact Us for Privacy Policy Inquiries and Data Practices